Original Print – Forest Fox Yellow Ochre

Shipping Continents: Europe

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Shipping Countries: Ireland, United Kingdom (UK), New Zealand, Australia, Canada, United States (US)

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Shipping Policy

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AILEACH MOON SHIPPING POLICY

ORIGINAL PRINTS Shipped to ROI and UK only.
FREE First Class letter by An Post and Royal Mail.
Shipped in an A5 hard-backed envelope.

JEWELLERY ONLY
FREE SHIPPING to the countries listed below

Ready to ship items are usually dispatched within 3 to 4 business days

Please email [email protected] for full details of dispatch times in respect of pre-order, made to order and commissioned pieces.

PLEASE NOTE duties and taxes incurred at the point of entry to the destination country are the responsibility of the customer.

UNITED KINGDOM SHIPPING
I use Royal Mail Special Delivery by 1pm. This is because many items are unique one-off pieces which may not be easily replicated.

REPUBLIC OF IRELAND SHIPPING
Goods going to the Republic of Ireland from Northern Ireland do not currently need a customs declaration (HMRC, August 2023). Therefore, to enable you to receive your parcel quickly I post all ROI parcels using An Post Registered Service.

EUROPE AND REST OF THE WORLD SHIPPING
I ensure all my pieces are Hallmarked with the Common Control Mark (CCM) at Edinburgh Assay Office. I ship to countries who are signatories to the International Hallmarking Convention and therefore accept the CCM as a legal quality mark of precious metal fineness. Luxembourg and Germany do not require a Hallmark as a pre-market authorisation and so it is permissible for me to ship to these countries.

France, Spain and Belgium have additional legal requirements regarding the importing of jewellery and therefore I currently DO NOT ship to these countries.

The UK Hallmark is recognised in Canada. The USA; Australia and New Zealand do not require a Hallmark as a legal quality mark of precious metal fineness.

I ship to the countries listed below using Royal Mail International Tracked:
Germany; Denmark; Austria; Croatia; Cyprus; Czech Republic;
Finland; Hungary; Italy; Latvia; Lithuania; Luxembourg; Netherlands; Poland; Portugal; Slovakia; Slovenia; Sweden; Norway; Serbia; Switzerland
Canada
Australia
New Zealand
USA

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Refund Policy

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AILEACH MOON RETURNS & REFUNDS
We have a 14-day return policy for Ready to Ship items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty. We reserve the right to firstly repair or re-make any item found to be faulty.
Return postage is payable by the customer.
Custom Orders, Commissions and Personalised Items
We will do our best to help you regarding sizing for custom orders but it is the customer's responsibility to decide the preferred ring size. Please read the Additional Information Section in the Product Description for help with sizing and if you have any questions please do not hesitate to contact us at [email protected].
A custom order cannot usually be changed once work has commenced on it. A custom order is treated as a commission with materials being ordered specifically for your design. Please email [email protected] for full details of the Commissions Policy.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, these include earrings for pierced ears, custom sized orders and commissioned pieces. Please email [email protected] for full details of the Commissions Policy.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges will be offered only if products are available and items are returned as above. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are not offered for Custom orders, personalised items or commissioned pieces including wedding bands and engagement rings.
How to send a return
1. Safely package up your item using the original packaging and box.
2. Include in the package your original purchase receipt.
3. Send your return to the address provided on the returns label. We strongly advise that you send your return through a tracked and insured delivery service such as Royal Mail Special Delivery, as we do not accept responsibility for items lost or stolen in transit.
4. Please retain your proof of postage so that if the item is found to be faulty we are able to refund your postage costs quickly and easily.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase. As outlined above, earrings for pierced ears are non-returnable once the sealed packaging has been opened. Custom orders are non-returnable once worked has commenced on your piece. Commissioned pieces are non-returnable. Please email [email protected] for further details of the Commissions Policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].